Access to, the use of, and the products and services offered through our website are subject to the following terms and conditions.

By placing an order on our website, you are entering into a purchase agreement with us. In order to make this purchase, you will be providing us with some of your personal details. Please see our privacy policy for information on what happens to these details.

Where we strive to make all information, descriptions, example of colours etc as accurate as possible, and availability of same, this information is subject to activity on the site and may not on occasion, be accurate. BAY Active cannot accept responsibility for these inaccuracies, nor be held in any way responsible for the result of direct or indirect consequence occurring from an inaccuracy or performance on this website.

If a product you have selected in your order isn’t available, you will either receive an email, text message or friendly telephone call to discuss an alternative to best suit your needs.

On placing your order you will receive and email notification confirming receipt of your order. This email does not indicate a transactional activity. Once payment has been processed through our secure gateway, we will process your order and send to you. Where we will make every possible effort to deliver your order within the time frame set out by our courier or Australia Post, we cannot accept responsibility for loss, damage or delay once in transit. A tracking number will be allocated to your order by our courier or Australia Post, so you can track and trace.

You must be 18 years of age or over and be using a credit card or payment method from a recognised financial institution to place an order on our site.

Sometimes we have to amend, change, or correct information on our website without notice. If an inaccuracy or malfunction occurs, we reserve the right not to fill any orders until all information has been correctly restored. We cannot be made liable if the website is unavailable at any time.

We hope you love your order as much as we've loved making it for you.