Your order will be sent with our fantastic couriers at Mailplus who do everything within their control to get you parcel to you overnight. Track and trace details will be emailed to you when your purchase is dispatched and you can track the progress of your order this way.
Bulky items such as yoga mats are sent with Australia Post. If you have ordered a bulky item, please allow 1-5 working days transit in all states except for WA. Please allow up to 10 working days transit to WA.
In the event you are not at the nominated address when your parcel arrives, a card will be left at that address, and you can collect from your local post office, or if delivered via courier, the courier card will offer options for you.
Our couriers deliver to postal addresses only, and cannot deliver to Post Office boxes.
Your order will be sent with Australia Post via standard post unless you contact us and make alternate arrangements. Track and trace details will be emailed to you when your purchase is dispatched and you can track the progress of your order this way. As we are in a regional area, please allow 7 - 21 days in transit for your delivery.
In the event you are not at the nominated address when your parcel arrives, a card will be left at that address letting you know where to collect.
International deliveries please note that some countries attract duties applied by customs upon receipt of your parcel. This duty tax is to be paid by the recipient, so please check with your local customs office to avoid any nasty surprises when you pick up your order!
BAY Active cannot accept responsibility for any parcels lost in transit - sad but true.