Something I really like isn’t on the website anymore, will it be available again?

 

We often repeat best sellers, so feel free to contact us and we can let you know if and/or we are repeating something in particular. You can either email us hello@bayactive.com.au, or call us on 0466 244 720.

 

Can you help me place an order online if I call you? 

 

Sure can! Just contact us and we’ll do our best to step you through the process.

 

Will you pay the return shipping if I change my mind, if my selection isn’t quite right?

 

We do not pay for the cost of returns.

 

Can I return a sale item?

 

No, sorry. Sale items are final.

 

I can’t wait, when will my order arrive?

 

Our couriers do their absolute best to get your order to you in 1-3 business days. You can track and trace your order from your tracking number.

 

What currency is BAY Active in?

 

Our site is in Australian dollars.

 

What forms of payment do you accept?

 

We accept Visa card, Mastercard, American Express, Paypal, Afterpay, direct deposit.

 

Do you ship Internationally?

 

Yes, depending on which shipping you select, you must allow up to 21 working days for international transit.

 

Can I order via phone?

 

Yes, just contact us on 0466 244 720, and one of our friendly team will have you sorted in no time.

 

How do I use my promotional code?

 

Lucky duck! There is a box for the code at the checkout, insert the code there.

 

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes.

 

Do you offer express shipping?

 

Yes, you can select either regular post or shipping once you have your items in the cart.

 

I can find cheap activewear and fashion elsewhere, why should I buy BAY Active?

 

Cheap clothing usually means something’s not right in the supply chain. This may be a number of things such as poor quality fabric made of petro chemicals or inferior blends, or may be made in unsafe factories where the workers are forced to work impossibly long hours, with few or no rights, or where a worker is in "bonded labour" -  forced to sleep at the factory to meet the impossible demands of quantities required. Cheap Fast  fashion, including activewear is being made in slavery.  We can certify our entire supply chain is ethical and sustainable, and that our cotton is either certified organic, or Australian grown Good Earth Cotton.

No sweat shops, no child labour, safe happy work places, no stinky chemicals.

 

Where is BAY Active made?

 

BAY Active activewear and fashion collections are made in Australia. We have previously worked with certified Fair Trade factories in India and Bangladesh. We have also worked in Fiji, this factory is audited by Make it in Fiji. For a list of our certifications, go to certifications.

 

Is your packaging recycled?

 

Yes, we recycle all original recycled packaging, and only purchase compostable packaging.

 

I need to buy a present, but can’t decide. Do you sell gift cards?

 

Yes! You can select either an e-gift card from our online store, or we can send a physical card. If you would prefer a hard copy, please call 0466 244 720  so we can get this to you.