Something I really like isn’t on the website anymore, will it be available again?

We often repeat best sellers, so feel free to contact us and we can let you know. You can either email us, or call us on 0466 244 720.

Can you help me place an order online if I call you? 

Sure can! Just contact us and we’ll do our best to step you through the process.

Will you pay the return shipping if I change my mind, if my selection isn’t quite right?

Unfortunately we cannot pay for the cost of returns.

Can I return a sale item?

No, sorry. Sale items are final.

I can’t wait, when will my order arrive?

Our couriers do their absolute best to get your order to you overnight. You can track and trace your order from your tracking number.

What currency is BAY Active in?

Our site is in Australian dollars.

What forms of payment do you accept?

We accept Visa card, Mastercard, American Express, Paypal, Afterpay, direct deposit or come to our Byron Bay store at Shop 4 / 95 Jonson Street where we also accept cash.

Do you ship Internationally?

Yes, however, we are located in a regional area so your order will come via snail mail. You must allow 7 – 21 working days for international transit.

Can I order via phone?

Yes, just contact us on 

0466 244 720  and one of our friendly team will have you sorted in no time.

How do I use my promotional code?

Lucky duck! There is a box for the code at the checkout, insert the code there.

Do you ship to P.O. boxes?

No, we cannot ship to P.O. boxes.

Do you offer express shipping?

We have partnered with Mailplus, and under usual circumstances, you will receive your goodies overnight. 

I can find cheap activewear and fashion elsewhere, why should I buy BAY Active?


Cheap clothing usually means something’s not right in the supply chain. This may be a number of things such as poor quality fabric, unsafe factories where the workers are forced to work impossibly long hours, up to 18 hours every day and have few or no rights, or where a worker is in "bonded labour" -  forced to sleep at the factory to meet the impossible demands of quantities required to keep their jobs, other unsafe or unfair working conditions such as non award wages. Cheap Fast  fashion, including activewear is being made in slavery.  We can certify our entire supply chain is ethical and sustainable and that our cotton is certified organic.

No sweat shops, no child labour, safe happy work places, no stinky chemicals.


Where is BAY Active made? 

BAY Active core collections are now all made in Australia, our fashion collections have always been made in Australia. We also work with certified Fair Trade factories in India and Bangladesh, where we sometimes have our tees and hoodies made, as this is where the best organic cotton in the world is grown. These factories are externally audited and are among the safest, fairest work places in the world. We have also worked in Fiji, this factory is audited by Make it in Fiji. For a list of our certifications, go to certifications.

Is your packaging recycled?


Yes, we recycle all original recycled packaging, and only purchase compostable packaging.

What’s the big deal about organic cotton V conventional?


Conventional cotton crops are estimated to use more than 25% of global insecticides and 10% of global pesticides every year, it’s regarded as the dirtiest, thirstiest crop in the world. These chemicals leach into water ways poisoning the agriculture. It is estimated 10,000 farmers die each year from contact with such poison. We figure that’s just not right. Organic cotton uses no chemicals.

I need to buy a present but can’t decide. Do you sell gift cards?

Yes! You can select either an e gift card from our online store, or we can send one of our gorgeous hard copies. If you would prefer a hard copy, please call 0466 244 720  so we can get this to you.