Not right? Not a problem.

Our business is based on your happiness, satisfaction, and comfort, we are therefore here to help in any way we can. If your online purchase is not what you had expected, doesn’t fit or is unsuitable, we offer you a choice of re selection or a credit voucher within 14 days of placing your order.

This credit voucher has no use by date.

If you change your mind on an item bought in store, it can be exchanged within 14 days of purchase following the same terms. 

Don't be scared! Re selection is easy. You can contact us either at or call customer service on 0466 244 720 and one of our friendly team will happily discuss any queries you may have in regards to your purchase.

We will do our best to achieve a quick, easy solution. You’re free to choose anything else in our collections, or opt for a credit voucher once we have received your return. If you wish to exchange, please include a self-addressed pack with the item (s) returned and return to us at;

BAY Active Shop 4 / 95 Jonson street Byron Bay NSW 2481

The item (s) returned must be in the condition they were sold in, someone else is going to love that item up, so please make sure your return is;

    • Unworn
    • Unmarked
    • Have all original swing tags attached and unblemished
    • Be accompanied by an original online receipt
    • Including a self-addressed pack

In the unusual event of faulty or damaged goods, we will assess the item once we receive it back from you. If deemed as faulty, you can choose between a full refund or replacement, or credit voucher.

Please ensure all returns/exchanges are sent via registered post so you can track and trace your item. Please note BAY Active is not responsible in the case of delivery losses or delays, we recommend a service that offers tracking.

    • Re selection - we will do our best to fulfil your wishes as soon as possible
    • Voucher -  it has no use by date. Good times
    • Refund - a refund will be made to the original method of payment if an item is found to be faulty

If you do live in the Byron Bay area, we can assist you in person when you come to our store at Shop 4 / 95 Jonson St, Byron Bay. 

DISCOUNTED, SEASONAL PROMOTIONS,  and/or SALE items and/or anything purchased through a promotion and/or discount code, are final sale and cannot be exchanged if they do not fit, are unsuitable, or if you change your mind. SALE items cannot be returned for either credit or refund. 

Please note that Afterpay purchases are not eligible for refund & can only be returned for an online store credit. 

Terms & Conditions are in line with the Department of Fair Trading