Please read aalllllll the words in our Return Policy before ordering. 

Not right? Not a problem, sometimes it happens...

We will happily offer an exchange if your purchase is returned to us in the condition it was sent to you in. If an item is not what you had anticipated, we offer a credit voucher or an exchange. We do not offer refunds if a style is not what you had anticipated, or for a change of mind. 

We do our level best to show fits and fabrics via our imagery and descriptions online, however, online differs greatly from an in store experience for personal fit preference. Everyone has their own "feel", particularly in activewear.

Cotton activewear has a different feel and performance to polyester and synthetic fabrics. 

If you are unsure of your size, please reach out via email hello@bayactive.com.au, or refer to our size chart. We are always here to help in any way we can regarding fit and body type, however, your selection is your personal choice.

If your online purchase is at full retail price and not what you had expected, doesn’t fit, or is unsuitable, we offer you a choice of re selection or a credit voucher within 14 days of receiving your order.  This credit voucher has no use by date. 

Re selection or organising your credit voucher is easy.

You can contact us at hello@bayactive.com.au, and one of our friendly team will happily discuss any queries you may have in regards to your purchase.

We will do our best to achieve a quick, easy solution. You’re free to choose anything  from our collections, or opt for a credit voucher once we have received your return.

If you wish to exchange, please include a self-addressed pre paid satchel, with the item (s) returned and return to us at;

BAY Active

P.O Box 2122 Byron Bay NSW 2481

The item (s) returned must be in the condition it/they were sold in, someone else is going to love that item up, so please make sure your return is;

• Unworn
• Unmarked
• Have all original swing tags attached and unblemished
  
• Including a self-addressed, pre paid satchel

In the unusual event of faulty or damaged goods, we will assess the item once we receive it back from you. If deemed as faulty, you can choose between a full refund, replacement, or credit voucher. 

Please ensure all returns/exchanges are sent via registered post so you can track and trace your item. Please note BAY Active is not responsible in the case of delivery losses or delays, we recommend a service that offers tracking. Please note, BAY Active is not responsible for any shipping if an item is not faulty. 

• Re selection - we will do our best to fulfill your wishes as soon as possible
• Voucher -  it has no use by date. Good times.
• Refund - a refund will be made to the original method of payment if an item is found to be faulty.

PLEASE NOTE; STRICTLY NO RETURNS ON DISCOUNTED, SEASONAL PROMOTIONS, SIGN UP DISCOUNT, and/or SALE items and/or anything purchased through a promotion and/or discount code. These are final sale and cannot be exchanged if they do not fit, are unsuitable, or if you change your mind. SALE items cannot be returned for either credit or refund. 

Terms & Conditions are in line with the Department of Fair Trading.